Hi, I am
Terri Ciccodicola
welcome to my website
Hi, I am
Terri Ciccodicola
welcome to my website
SENIOR GLOBAL IT EXECUTIVE
Business Partnership | Cross-Functional Leadership | Project and Portfolio Management
VP IT Relationship Management | Business Partner Driving Cross-Functional Alignment of IT Strategy, Programs & Services
MBA, PMP, CISA, ITIL
Thrives on Challenges; Drives Solutions
Liaison between IT and the Business
I facilitate Technology areas and the Business coming together to achieve organizational goals.
I have proven successful in partnering across the organization to assess options, create a vision, socialize and gain consensus, drive changes and develop effective, targeted communications to all affected.
Demonstrated success combining initiative with systems expertise leading high impact programs with cross-functional teams. Known for capitalizing on strong business acumen and partnering abilities in conceptualizing solutions, synthesizing conclusions, and driving resolution to difficult business problems.
Objective
I am currently seeking a Senior level IT role in the Northern NJ area where I can align technology with key business processes leading to identification of opportunities to increase revenue, improve market share, raise customer satisfaction and gain operational and cost efficiencies. Looking to apply proven strategic leadership in managing cross-functional teams on large impact projects, using “out of the box” thinking to solve complex problems.
What I Offer
Manage IT Areas
- IT Strategy
- Complex System Integrations
- Cross-functional team Management
- Change Management and communications
- Business Intelligence (BI) reporting
- Software development and integration
- ERP implementation
- Support of Infrastructure
- Process improvements - Business Process Redesign (BPR)
- People Development
- Vendor Management
Business Relationship Management
- Align business strategies with innovation and technology to improve business processes and outcomes
- Drive product vision towards optimizing user experience and business goals
- Manage end to end customer relationships
- Coordinate customer communications
- Facilitate development of Technology Roadmaps
- Demand and resource planning
- SLA development, negotiation and reporting
Program and Project Management (PMO)
- Implementation of Clarity Portfolio Project Management (PPM) system
- Manage large portfolios (325+ projects, $750M annually) of projects
- Develop and monitor project management processes/best practices
- Risk Management and Mitigation
- Train PMs in the field
- Analyze Projects to insure on time, on budget delivery and reduce risk
- Establish M&A playbook
Finance
- Identify opportunities to reduce IT costs
- Analytics/Metrics/Scorecards
- Financial Reporting and Controls
- Manage departmental and project budgets
- Create Business Case ROI/IRR analysis
- Forecast Business Segment financials
- Evaluate Financial processes and recommend/ implement process efficiency improvements
Experience
Fiserv, Inc.
Contractor/Sr. Director, IT Portfolio, Business and Vendor Management
2021 - 2022
Established, standardized and promoted internal financial and systems best practices and processes towards performance excellence. Provided leadership and direction on technology and applications including system support, documentation of interrelations, and recommendations on enhancements, project development and upgrades.
Wyndham Hotels & Resorts
Senior Director, Revenue Technologies
2019 - 2020
Collaborated with business partners to plan strategy, facilitate change, identify cross-discipline solutions and train the organization on opportunities and new technologies available. Managed Omni Channel Revenue technology strategy and related projects to enable business needs and determined impact of business systems decisions on technical architecture
IEEE
Director, IT Business Partner
2016 - 2019
Reported to the CIO to:
• Provide single point of contact and accountability for the assigned clients
• Build strong relationships with the business management team
• Influence the strategic and operational use of technology
• Collaborate with clients’ leadership to identify and scope projects
• Provide leadership and project management for clients’ systems applications support
• Proactively develop innovative ideas and options that can drive business programs
• Develop strategic priorities for areas of responsibilityPSN
Consultant
2015
Conducted system analysis at a 1000+ employee Cocoa company. Presented recommendations to senior management and acted as program manager to implement proposed enhancements.
Federal Reserve Bank
Vice President - IT Customer Relationship Management
2012 - 2014
Managed customer relationships and communications to ensure alignment of Business and national IT priorities. Led end to end customer experience, including service level agreements/standard service offering negotiation and reviews and business technology planning. Oversaw portfolios of customer IT projects and information technology demand process. Provided financial planning and analysis related to IT costs.
Hertz
Senior Director – Project Management Office (PMO)
2009 - 2012
Assured that all PMO related projects and activities were delivered on time and had accurate financial support and reporting. Developed analysis and reports and recommended project modifications to achieve the financial benefits desired. Developed and monitored project management processes/best practices and provided training to 300+ project managers globally.
Booz Allen Hamilton
Director - Global Reporting & Business Systems
2005 - 2008
Established, standardized and promoted internal financial and systems best practices and processes towards performance excellence. Provided leadership and direction on technology and applications including system support, documentation of interrelations, and recommendations on enhancements, project development and upgrades.
What Others Say
Wyndham Hotels & Resorts
"The traits that I appreciate most about Terri are her impeccable integrity, organization, and professional attitude. Terri is a true professional and an excellent communicator, and I feel honored to have worked with her when she played a key role within my - and my company's - largest client. Terri's leadership was very important to the continuing and long-term success of our strategic technology partnership. Terri is also energetic, intelligent, creative, and a delight to interact with every day." Jeff Horch - Enterprise Account Executive at Sabre Hospitality Solutions (Vendor)
"The first thing I noticed about Terri is her ability to quickly grasp the nuances of a new industry. It took no time at all for Terri to understand and become productive and help drive strategy amongst a team of long term hotel industry folks. Terri’s ability to deliver in a complex transformation environment where we needed to integrate in-house tech with multiple third party products in a mix of cloud, data center and vendor hosted solutions was commendable. Terri became a trusted business partner for both our business teams and our vendor partners and helped us drive success." Danny Hudson - GVP, Business Technology & Integrations (Direct Manager)
"I had the pleasure to work with Terri as a colleague on several key/complex projects. Terri was inserted immediately into the mix to run important areas of our organization and her consistent preparedness, inquisitiveness, and eye for detail are what stood out to me. She is an effective communicator at every level within an organization. Terri also exuded a positive attitude and a quest to address difficult problems with ideas and solutions. I would recommend Terri for any organization and in any role to improve your organization." Justin Shaughnessy - VP, Hotel Technology Client Support (Colleague)
IEEE
"I had the good fortune of working with Terri on several large-scale and mission-critical projects. We were the beneficiary of her leadership, collaborative spirit, and resourcefulness in delivering several initiatives on time and within budget. Terri’s leadership materially contributed to the strategic re-positioning of the IEEE member experience. I was most appreciative of Terri’s leadership with the evolution of IEEE Collabratec, a Board-level, capital program of IEEE involving both technology and organizational transformation. Terri not only ensured timelines and budgets were met with the IEEE Collabratec program, she also played a critical role in successfully on-boarding and integrating different areas of the organization into the program’s mission and impact. Terri is an extraordinary asset to any team, and I highly recommend her for a senior leadership position." John Day - Director, Member Products & Programs (Business Area Leader)
"I worked with Terri at IEEE on a 2.5 year project. I was heading up a software implementation with a five system integrations and Terri was my IT liaison. She provided IT estimates, resources and provided IT guidance. She was highly responsive, professional, creative with problem solving and far exceeded my expectations. I couldn’t have asked for a better IT partner. If you have an opportunity to work with Terri, take it." Marguerite Corazza - Director, Continuing Education Product & Design Services (Business Area Leader)
Federal Reserve Bank
"Terri is a results oriented professional with strong competencies in system IT and operational project management, as well as complex financial reporting and accounting methodologies. She excels in developing effective, trust-based partnerships across diverse cross-functional teams, and is a thought leader who promotes creative solutions to meet business challenges and strategic objectives." Pat Hall - Customer Relationship Manager at Federal Reserve Bank (Direct Report)
"Terri Ciccodicola is a highly motivated and professional executive. As a manager she was extremely supportive and fair. Terri is customer focused and results oriented with great attention to detail. Terri's skills in finance and business leadership were invaluable to the organization and she was always willing to share that knowledge and guide others. Her ability to stay calm in the face of adversity and stress would be a great asset to any employer." Cindy Bullington - AVP, Federal Reserve System (Direct Report)
Hertz
"Terri is a true professional in every sense of the word. Her in-depth knowledge of project management and all aspects of Finance have made her a key member of the Hertz PMO and critical to its success. Terri has earned the respect of her colleagues by her willingness to take all the necessary steps to ensure that the objectives of her department and the corporation were met and exceeded." Dan Vesper - Vice President, Global Program Management Office (Peer)
"It was pleasure to work with Terri in the Global Program Management Office. Her experience in program and project management, collaboration, as well as her financial expertise were great assets to the PMO. She took pride in her work and ensured a quality output. She embraced the team concept, and helped to develop people within and outside her group. An out of box thinker for creative and effective solutions to problems. A good leader and one who has inspired me to get my PMP. She will make outstanding contributions to any organization she is part of." Eva Stanley - Global PMO Manager (Colleague)
"Terri is a professional in every sense of the word. She is an excellent leader and team builder who stays ahead of challenges with optimal solutions. From possessing integrity to being a positive role model, having the ability to identify problems by listening and understanding the needs of her employees, and most importantly possessing the qualities of a patient listener; Terri has managed to not only earn my respect but the respect of all business partners. As a direct report to Terri, it has been a pleasure working and learning from her throughout my tenure at Hertz." Angelo Carollo - PMO Business Analyst (Direct Report)
Booz Allen Hamilton
"Terri is excellent at bringing teams together to accomplish the mission, her vast knowledge of data flows, systems, databases and ERP packages enables her to communicate effectively with all levels and types of staff. Her soft personality makes her easy to approach and discuss new concepts, while her decision making capabilities keep the process moving and she does not let tasks get bogged down by politics. Her ability to see the big picture and to embrace new idea's is constantly pushing the organization forward. Her core values are beyond approach and when she undertakes any type of tasks you know it will be accomplished successfully. I would not hesitate to follow her lead on any project." Daniel Miller - Sr. Associate (Direct Report)
"...Terri is very organized, possesses a strong work ethic, has good team building/mentoring skills and has excellent follow through. She has managed several large teams in different geographies. She has a collaborative, results-driven management style that encourages pragmatic creative solution development. Based on the above, I strongly recommend Terri." Abdul Rahman - Sr. Associate (Colleague)
"Terri is a hard-working self-starter who invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. During her time working with me, she managed her team in an efficient manner through a range of complex initiatives. She is very detailed oriented, strives to meet deadlines, and is always conscious of delivering on budget" Gerry O'Sullivan - Corporate Controller (Manager & Mentor)
Certifications
PMP
Certified Information Systems Auditor
ITIL
Six Sigma White Belt
Education
MBA - Finance
B.A. - Accounting
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